Refund & Return Policy
Refund & Return Policy
Our policy lasts 20 days. If 20 days have gone by since your purchase, unfortunately we can't offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Additional non-returnable items:
* Gift cards
* Special order items (Items that were ordered in for you and are not stocked)*
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven't received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you've done all of this and you still have not received your refund yet, please contact us at email@example.com.
Sale items (if applicable)
Sale items are not refundable. However, please see exchanges for exceptions.
Wheel & Tyre Packages (if applicable)
If ordering wheels and selecting to have tyres fit these wheels are not returnable/refundable.
Exceptions of this are 1. Exchanges (See Exchanges Below) 2. If you were advised a wheel will fit your car and it will not. 3. We may at our own discretion decide to accept a return even if neither point 1 or 2 meet the criteria but we will deduct 20% of the total amount of your order.
The reason we cannot accept wheels with tyres fit is that they are tailor fit for you.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: 4 Cottage Hill Commercial Park, Loughrea, Co. Galway, C, H62 FW10, Ireland.
The management can decide to waive this and accept an exhchange with a 20% of your original price fee.
If the item was marked as a gift when purchased and shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to: 4 Cottage Hill Commercial Park, Loughrea, Co. Galway, C, H62 FW10, Ireland.
You will be responsible for paying for your own shipping costs for returning your item (Unless the reason your returning is our mistake e.g. received different item than you purchased, broken at arrival).
If the item is overweight or your having trouble getting a courier to deliver it. We will if possible collect the item for you. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund, you will be told the price prior to collection.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
*Wheels not marked with a quantity in stock in green are special order. Brands this affects are XXR, Stuttgart & Riviera, OEMS, Veemann & ISPIRI. Bola wheels are also non-returnable as they are custom made for you (Only in the case where the return is based on you changing your mind)
*If you have not received your order within 30 days you are eligble to cancel your order regardless of it being a special order item. Unless you had previously accepted the delivery would be more.